FAQs

PLACE AN ORDER

HOW CAN I MAKE A PURCHASE?

Shopping at Fútbol Emotion is very simple and involves 4 steps.

  1. Select the products you wish to buy by visiting their product pages. Choose your size and click on the 'add to cart' button.
  2. Once you have added all the products to the cart you only have to confirm your purchasing order.
  3. If you are already registered at Fútbol Emotion, you'll only need to log in. If you're a new user you will need to register here. In order to successfully register, you'll be required to correctly fill in all of the mandatory fields such as your personal data, phone number or information about your role on the pitch. This information is private and in no case will be disclosed to third parties.
  4. Once you confirm your data, the next step is to complete the payment. At Fútbol Emotion we offer you different safe payment methods such as Paypal, credit card, etc. You can check the detailed information of each of our payment options here.

Once the purchase is completed you will receive an email with your order. You will be able to track it in real time from your user profile.

WHAT HAPPENS IF THERE IS NO STOCK OF THE PRODUCT I WANT?

All purchases are subject to availability. In the event of unavailability of the contracted Product, FUTBOL EMOTION will inform the customer and may offer them a product of similar characteristics and of equal or superior quality, although the customer may alternatively cancel their purchase and recover the amount paid as soon as possible.

You will find information on the availability of stock in each product page. If you are making a pre-order or purchasing a product that is not yet available in our warehouse, we will inform you of the approximate date of availability.

If the product you are looking for is definitely out of stock, please contact us and our experts will advise you so that you can choose another item that fulfils the same purpose. Fútbol Emotion has hundreds of different options, ready to leave no one indifferent.

We always check our stock, but it may exceptionally happen that, at a certain time, a product is sold out. If this happens after your request, we will contact you via email to offer you a solution.

When will I receive my order once I reserve a product?

When you make a pre-order for a product that is not yet in our warehouse, we will indicate the approximate date of arrival at our premises. As soon as it arrives, we will get to work to prepare your order and send it to you within the usual delivery times. Please note that if you ask to personalise your product, it might take an extra 1-2 business days to deliver your order.

Can I refuse the delivery of my order?

Remember that if you cancel your order, all costs inherent to this decision may be the responsibility of the customer. Orders that are returned to our warehouse due to absence, non-collection or address errors made by the recipient will be charged a re-shipping fee that will depend on the characteristics of the order in question. If you have received a damaged or incomplete order, you have 48 hours from reception to contact us to assess the situation. In case of a personalised product, we will not be able to make any refunds. If you choose cash on delivery and cancel the order, you will not be able to choose this payment method for future purchases.

Tax Free for non-residents (VAT Refund)

Who is entitled to a VAT refund as a passenger? 

* Residents of the Canary Islands, Ceuta and Melilla 

* Any foreigner or Spaniard not resident in Spain or in a country of the European Union going to a third country 

What requirements must your order meet in order to apply for Tax Free? 

To request the return form, the purchase amount must be greater than 90.15 €. The order must be delivered within mainland Spain (national delivery address). The goods must leave the Spanish territory within 90 days from the date of invoicing, the form being valid for 30 days. 

Steps to follow

If you meet the above requirements and wish to apply for the GLOBAL BLUE (Collaborating Entity) VAT refund form, there are three simple steps to follow

  1. Once you have the purchased product in your possession, please contact us by e-mail at soporte@futbolemotion.com and request the ‘Tax Free’ form, indicating the order number and attaching a photo of your passport. 
  2. We will then email you a Tax Free form (valid for 1 month) which you must print out and take with you to the airport, where you can process the actual refund at a DIVA/GLOBAL BLUE kiosk. Detailed information can be found at the following link: https://www.globalblue.com/es/shoppers/how-to-shop-tax-free/destinations/spain